Refund policy
RETURNS POLICY
Every candle is thoughtfully created with care and intention. If your order isn't as expected, we'll do our best to make it right.
Return Eligibility Due to the nature of our products, candles that have been lit, used, or removed from their original condition cannot be returned or refunded.
Non-Returnable Items We cannot accept returns, exchanges, or refunds on:
- Candles that have been lit or used
- Items that are not returned in their original condition or packaging
- Custom or personalized orders
- Sale items
- Gift cards
- Limited edition items
- Orders older than 10 days from the date of purchase.
Return Window To request a return, please contact us at hello@minniecandleco.com within 10 days of receiving your order. Once your return is approved, we’ll provide instructions for sending your item back.
Damaged Orders If your order arrives damaged, please contact us within 48 hours of delivery at hello@minniecandleco.com. Please include your order number and clear photos of the item and packaging. Once reviewed, we’ll offer a replacement or refund where applicable.
Refunds Once your return has been received and inspected, we’ll notify you by email. If approved, your refund will be issued to your original payment method within 7 business days. Please note that your financial institution may require additional time to post the refund to your account.
Return Shipping Return shipping costs are the responsibility of the customer. Original shipping charges, customs duties, taxes, import fees, and return shipping costs are non-refundable.
Exchanges We do not offer direct exchanges at this time. If you’d like a different item, we recommend returning your eligible purchase and placing a new order.