Shipping policy

SHIPPING POLICY

At Minnie Candle Co., every order is thoughtfully prepared and packed from our studio in Ontario, Canada, so it arrives just as it was intended.

Processing Orders are typically processed within 3–5 business days, excluding weekends and public holidays. During product launches, seasonal collections, or promotional events, processing times may be slightly longer. If there are any unexpected delays, we'll always keep you informed. Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details.

Shipping Destinations We currently ship throughout Canada and the United States. Shipping rates are calculated at checkout based on your delivery address, parcel weight, and selected shipping method.

Estimated Delivery Times Once your order has been dispatched, estimated delivery times are:
Canada
Standard Tracked: 2–7 business days
United States
Standard Tracked: 4–10 business days
Delivery estimates are provided by our shipping partners and should be used as a guide only. Delivery times may vary due to weather conditions, customs processing, holidays, or other circumstances beyond our control.

Customs & Import Duties Orders shipped outside Canada may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are determined by your local customs authority and are the responsibility of the customer. Minnie Candle Co. has no control over these fees and cannot estimate or reimburse them.

Shipping Address Please ensure your shipping address is complete and accurate before placing your order. If a parcel is returned due to an incorrect or incomplete address, we can resend it once additional shipping costs are covered by the customer.

Lost, Stolen & Delayed Parcels Once your order has been handed over to the shipping carrier, delivery is managed by the carrier. If your parcel appears delayed, we’ll gladly assist in tracking your shipment where possible. While we cannot accept responsibility for parcels that are marked as delivered and later lost or stolen, we’ll do our best to assist you in filing a claim with the shipping carrier.